BrassTracker Support
Last updated: May 2026
Welcome. This page is the canonical home for help, FAQs, and contact info for BrassTracker.
If you don't find your answer here, email support@brasstracker.app and we'll get back to you within 1–2 business days.
Quick links
- Getting Started
- Importing Data
- Subscriptions & Purchases
- Privacy
- Troubleshooting
- Feedback & Feature Requests
- Contact
Getting started
What is BrassTracker?
A logbook for handloaders. Track firearms, recipes, chronograph sessions, groups, and brass life. All on your device, no account required.
How do I add my first load?
- Open the Loads tab (first tab).
- Tap the + button in the top-right.
- Optionally pick a firearm; if none, BrassTracker uses the caliber field as the source of truth.
- Fill in the bullet, powder, charge weight, and primer.
- Tap Save.
If anything's missing, the load saves as a "draft" with a yellow banner. You can finish it later. Your data is never blocked behind validation.
How do I record a chronograph session?
- Open a load.
- Tap + Session.
- Enter velocities one at a time, or use Voice Entry, Batch Entry, or Chrono Device Import for paste-from-CSV.
- Add a session distance, weather, position. All optional.
- SD, ES, and average compute live as you enter.
What's the free tier?
- 1 firearm
- 10 loads
- All other features (sessions, groups, voice entry, exports) unlocked.
Upgrade to Match Grade ($9.99 one-time) for unlimited firearms and loads.
Importing data
From a chrono device CSV (Garmin Xero, MagnetoSpeed, LabRadar, ProChrono)
Settings → Import from Chrono Device. BrassTracker auto-detects the format from the header row and walks you through assigning the import to a load.
From a logbook spreadsheet
Settings → Import from Logbook CSV. You'll map each spreadsheet column to a BrassTracker field. Caliber, bullet, powder, charge weight, etc. Imports preview before they commit.
From another reloading app
Export your data as CSV from the other app, then use the Logbook CSV import. If your other app does not support CSV export, contact support and we'll work out a format conversion.
Subscriptions & purchases
What plans are available?
| Plan | Price | What you get |
|---|---|---|
| Field Grade (free) | $0 | 1 firearm + 10 loads + everything else |
| Range Ready (base app) | $2.99 one-time | Buys the app |
| Match Grade | $9.99 one-time | Unlimited firearms + loads forever |
| Bench Master | $19.99/year | Cloud sync (when available) + weather autofill |
| Gunsmith Tier | $49.99 one-time (founding 500 only) | Lifetime everything + founding badge |
How do I restore purchases?
On the upgrade screen, tap Restore Purchases at the bottom. If a previous purchase exists on your Apple ID, your entitlement re-activates immediately.
How do I cancel a subscription?
Subscriptions are managed by Apple, not by BrassTracker. Open iOS Settings → [Your Name] → Subscriptions → BrassTracker and tap Cancel. Cancellation takes effect at the end of the current billing period.
Do I get a refund?
Refunds are handled by Apple per their standard policies. We can't issue refunds directly. Contact Apple via reportaproblem.apple.com.
Privacy
Where does my data live?
On your device. BrassTracker does not have a server. We can't see your data. We don't want copies of it.
Read the full Privacy Policy for the gory details.
Why does BrassTracker ask for location?
Only when you tap "Auto-fill weather" on a chronograph session. The app sends your latitude/longitude to the public Open-Meteo API, gets back temperature/humidity/wind, and writes those into the session record. You can deny location and the rest of the app keeps working.
Why does BrassTracker ask for the camera?
For target photo capture (so you can mark hits to measure a group) and for chronograph velocity OCR. Both are optional features.
Troubleshooting
"I'm at my free firearm/load limit and want to keep adding"
You've reached the free tier cap (1 firearm or 10 loads). Tap Upgrade to unlock unlimited.
"Voice entry isn't capturing my velocities"
- Make sure microphone and speech recognition are enabled in iOS Settings → BrassTracker.
- Speak digits clearly: "two thousand seven hundred fifty-three" works.
- Range noise is rough on speech recognition; pull off the line and into a quieter spot if possible.
"Weather autofill says it failed"
Open-Meteo occasionally throttles. Try again in a minute. If it consistently fails, you can enter weather manually. The app does not require it.
"An import is showing wrong values"
The CSV preview lets you re-map columns before commit. If a field is showing up empty or wrong, go back to the column-mapping step and re-pair the right CSV header to the BrassTracker field.
"My data disappeared after updating"
This shouldn't happen. SwiftData migrations are non-destructive. If it does, contact support@brasstracker.app immediately with your iOS version and what you were doing when you noticed. We'll diagnose and prioritize.
Feedback & feature requests
We read every email. Send feature ideas, bug reports, and "this is broken in this very specific way" notes to feedback@brasstracker.app.
The most helpful reports include:
- iPhone model + iOS version
- BrassTracker version (Settings → About)
- Steps to reproduce
- A screenshot if visual
Contact
| Topic | |
|---|---|
| General support | support@brasstracker.app |
| Privacy questions | privacy@brasstracker.app |
| Legal questions | legal@brasstracker.app |
| Feature requests | feedback@brasstracker.app |
We're a small team. Expect 1–2 business days for a reply, longer on weekends and around holidays.